Automated patient reordering that reaches patients exactly when they're insurance-eligible—eliminating phone tag, reducing staff hours, and capturing revenue that's walking out the door.
For medical supply companies, tracking insurance eligibility windows and reaching patients at the right time is a constant drain on resources.
⚠️ You're Losing Revenue Every Day
❌ Staff spending hours calling patients who are now eligible to reorder
❌ Patients miss their eligibility windows because no one followed up
❌ Patients don't realize they qualify for more supplies than they're ordering
❌ Phone tag eats up time that could be spent serving more patents
❌ Manual tracking leads to missed opportunities and unfilled orders
Patient Reorderding
Reach Patients Automatically When They're Eligible
BSupply sends text or email confirmations to patients on the exact day they can reorder, no staff time required.
Never Miss an Eligibility Window
Automated outreach triggers exactly when patients become eligible based on insurance timelines, capturing orders that would otherwise be lost.
Eliminate Staff Phone Time
Stop having staff burn hours calling patients. BSupply sends text or email confirmations automatically, and patients respond on their schedule.
Increase Order Capture Rate
Patients see what they're eligible for and often order more than they realized was available, maximizing revenue per patient.
Simple for Patients
No apps, no training, no confusion. If they can reply to a text or click a link in an email, they can confirm their order.
How Patient Reordering Works
Step 1: Upon Reorder Eligibility
As orders become eligable, BSupply automatically queues patients when they become eligible to reorder.
Step 2: Patients Gets Text or Email
On the exact day they're eligible, patients receive a simple message with a link to confirm their order, no phone calls required.
Step 3: Patient Confirms or Adjusts Order
They verify their identity with name and date of birth, review their template order, adjust quantities if needed, and submit. Takes under two minutes.
Step 4: Order Flows to Your System
Confirmed orders populate your order management system automatically. Your team fulfills and ships—no data entry, no follow-up calls.
Step 5: Automatic Follow-Up for Non-Responders
If a patient doesn't respond after a set number of days, BSupply flags the order for your staff to follow up, ensuring nothing falls through the cracks.
Facility Portal
For Facilities: Manage All Resident Orders in One Place
Assisted living facilities, nursing homes, and group homes can use the BSupply portal to review and confirm orders for dozens of residents at once—eliminating individual patient outreach and streamlining bulk ordering.
Single Login for Multiple Residents
Facility managers log in once to see all pending orders for every resident, no more tracking down individual confirmations.
Bulk Order Confirmation
Review 10, 20, 50+ resident orders on one screen. Expand individual orders to adjust quantities, zero out unneeded items, or add notes.
Save Progress & Return Later
Start reviewing orders, save as draft, and come back to finish. No risk of losing work or having to start over.
Track Changes & Reasons
Document why quantities were adjusted with reason codes, helpful for auditing and maintaining compliance records.
Add New Residents Easily
Enroll new residents directly in the portal with basic details—name, DOB, physician—and they're added to your recurring order flow.
Abandonment Reminders
If orders are started but not submitted, facility staff receive automatic reminders to complete the process.
Process 50+ Resident Orders in Minutes, Not Hours
The Facility Portal turns multi-hour ordering coordination into a streamlined 15-minute task—freeing your team to focus on patient care instead of paperwork.
Ready to Automate Your Patient Reordering?
See how BSupply can reduce staff hours, capture more orders, and never miss an eligibility window again.
